Craig Shield
About Craig Shield
Craig Shield is the Parts Manager at Gateway GMC and an automotive parts professional with 35 years of industry experience. He has spent 15 years with Gateway, including 13 years as Parts Manager.
Craig's day-to-day work focuses on GM parts and parts-department operations. His experience includes helping manage the systems and sales channels used to identify, source, list, sell, and fulfill automotive parts.
His long-term experience with GM parts gives him practical knowledge of the questions customers and repair professionals face when searching for replacement parts and accessories through Gateway Parts Online.
Parts Department Manager
Professional Background
- Current role: Parts Manager at Gateway GMC
- Automotive parts experience: 35 years
- Time with Gateway: 15 years
- Time as Parts Manager: 13 years
- Primary specialization: GM parts
Parts Systems and Marketplaces
Craig works with automotive parts systems, collision-industry platforms, online marketplaces, and dealership management tools used in modern parts operations.
- GM parts systems
- Rev Parts
- OEC
- PartsTrader
- CollisionLink
- eBay
- Amazon
- Auto/Mate
Automotive Experience and Areas of Expertise
Craig has worked in automotive parts for 35 years. During his 15 years at Gateway, he has spent 13 years managing the parts department and supporting its daily operations.
His professional experience is centered on GM parts, including the processes and technology used by dealership parts departments to manage inventory, locate parts, handle orders, and serve customers across multiple sales channels.
- Genuine GM parts and accessories
- Automotive parts-department management
- GM parts identification and sourcing
- Parts inventory and order management
- Online automotive parts sales
- Collision-parts ordering systems
- Parts marketplace operations
- Multi-channel parts sales and fulfillment
- Dealership parts technology and workflow systems